FAQs related to Order & Delivery

How will I know that my order is confirmed?

As soon as you confirm your order, we’ll send you a confirmation message on your WhatsApp & Email. 

How can I track my Order?

After confirming your order, we’ll keep you updated on your shipping & delivery of products via WhatsApp. 

Do you have any shipping charges?

We order free shipping across India till orders upto Rs. 600.

What is the expected time of delivery of the products?

After placing your order, it generally takes 1-2 days for products to get shipped and 4-5 days to get delivered.

Can I return my order?

Yes, you can return your order once you receive it but you need to bear the Return to Origin (RTO) charge.

How many Payment Modes are accepted?

We accept payments using UPI, Net Banking, Debit/Credit Cards, Digital Wallets & Cash on Delivery (COD).

On what platforms are you available for ordering products?

We offer our products on our website, Amazon, Flipkart, JioMart, Meesho, The Mom Store, Firstcry & Putchi.

FAQs related to Brand & Product

Is Indimums a natural brand?

Yes, we offer 100% natural, Reetha (Soapnut)-based, SLS- and chemical cleansers-free range of baby care products. Our products are dermatologically tested and approved. Our formulations are antimicrobial, hypoallergenic & pH balanced.  

What does Indimums' mascots Toru & Kiki represent?

Toru is calm, wise and represents every mum conscious for her baby and carrying generations of wisdom on her back that has worked. Our products are Toru approved - Natural • Safe • Effective.

Kiki is free-spirited, curious and represents our little ones that reminds us to always question the easy ways. Our products are Kiki approved - Simple • Honest • Better

Why use Reetha (Soapnut) for babies?

Soapnut is naturally pH balanced with a pH range of 4-6, which is perfect for delicate baby skin. It is naturally powerful for removing stains, dirts, germs & odors and has natural conditioning properties. Soapnut’s powerful antimicrobial & anti-inflammatory properties treat skin disorders like acne, eczema, etc.

Why are Indimums products dull In color? Why don’t they come in bright colors like other brands?

At Indimums, we do not add any synthetic dyes or colours to our products to make them look vibrant. The dull colors are the natural colour of our ingredients and we are very proud of them! The typical vibrant colour liquids we are accustomed to seeing get their colours from chemical dyes. These artificial colours are filled with heavy metals and several toxins that are extremely harmful for us and our little ones.

If Indimums products don't use artificial fragrances then why do they smell so good?

Our product formulations, including our best baby shampoo and infant shampoo, harness the power of pure essential oils. These oils are extracted directly from plants using methods such as steam distillation or cold-pressing. They are pure, concentrated extracts of the plants that retain their natural aroma and therapeutic properties. It's this captivating aroma that everyone seems to adore!

Are Indimums products made in India?

Proudly made in India, we prioritize authenticity and sustainability. We source our genuine Indian herbs from tribal farmers in Karnataka and meticulously handcraft our products in a chemical-free, non-factory setting in Bangalore. This approach not only supports local communities but also ensures that we deliver the very best for our precious little ones. Our commitment to quality shines through in every aspect of our production process, including our best baby shampoo and infant shampoo. 

What is the shelf life of Indimums’ products?

18 months. In our commitment to safety and quality, our best baby shampoo and infant shampoo utilize plant-based products that are also food-grade, thickener Xanthan Gum and preservative Potassium Sorbate. These natural ingredients are integrated into our herb-based formula to maintain their effectiveness while being stored in your home, providing reliable care for your little one's hair.